1. Secure Managed Hosting Service / Technology Facilities Management

To house your servers and equipment Cradle, provides end to end discovery, design, project management and ongoing administration and management facilities. Our Co-Location, Dedicated and Managed Servers are housed in standard racks of 19 inch format. The space housing your equipment is state of the art and of the highest quality with 24 x 7 security.

2. Business Continuity Planning Facilities

Cradle understand how critical Business Continuity Planning is, evidenced by our system engineering and testing procedures. An example of this is how our critical systems have been engineered to remove single points of failure by clustering technology and Storage Area Networking, supported by high speed optical networking. The DR/BCP facilities includes full environmental monitoring, generator, UPS power facilities and fully redundant optical networking. This facility also has extensive security and access controls. 

3. Change Management

Cradle have a proven Change Management facility available, including authorisation and audit facilities, that may be utilised by external clients. Cradle’s successful change management discipline and the processes built are reflected in the high availability of Cradle’s systems and facilities.

Change Management data is maintained by Cradle staff and includes procedures for internal and external authorisations (via email), Change History reporting and performance summaries, as well as maintaining configuration documentation.

4. Facility Features

Cradle’s facilities are built to Australian Standard AS2834 or better, employing world’s best practice in all aspects of day to day business.

5. Fire Protection

The Cradle Fire control system includes an Inergen full flooding fire suppression gas system, plus a Dry Pipe Sprinkler System as a backup to the Inergen system and VESDA (Very Early Smoke Detection Apparatus) all of which are used to protect the computer room in the case of a fire.

6. Power Systems

The Cradle Un-interruptible Power System (UPS) allows for a total failure of any one unit without effecting the load equipment attached to it. To further protect equipment, a power reticulation system employs numerous localised sub distribution boards to segregate the computer room into manageable areas. 

7. Air Conditioning

Cradle employs redundant configurations of process cooling units placed around the computer room perimeter. This ensures that units may be maintained or repaired without impacting the environment.

8. Water in Computer Rooms

Tracetek 1000 is a under floor monitoring system that detects water leaks, Tracetek consists of two systems the first is a measuring device that displays in metres where the fault is, the second is the Oztech system which graphically displays exactly where the water is. Cradle’s water detection systems consists of spot detectors located under each process cooling unit and an additional set of wet string detectors along the sub floor. The sub floor has four large drains fitted to remove any water from a sprinkler dump.

9. Environmental Control

All aspects of the Cradle computer room environment including temperature, humidity, air conditioning, fire systems, water under floor, power systems are all monitored by a central system. Any alarms from these devices are passed to the monitoring system for action by Cradle operations staff.

10. Around the clock "7 x 24" Surveillance / Security Tokens

The data centre security is controlled by a security token system. All doors are monitored for forced entry and ³door open too long² alarms. Exchange Centre Security controls and monitors the site security system 24 hours a day, 7 days a week including cameras located in all access points and regular roving tours.